Retun & Refund Policy

At Simanto Zone, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Policy

• Products can be returned only if they are damaged, defective, or incorrect.

• You must notify us within 24 hours of receiving the product to be eligible for a return.

• Items must be unused, in their original packaging, and in the same condition as received.

• We reserve the right to inspect the product before approving the return.

2. Exchange Policy

• If the return is approved, you may choose to receive a replacement or exchange with another product of equal value.

• Exchange is subject to availability.

3. Refund Policy

• We do not offer cash refunds.

• In special cases (e.g., product unavailable after payment), we may offer a refund via the original payment method.

• Refunds may take up to 7 business days to process.

4. Delivery Charges

• Delivery charges are non-refundable.

• In case of an exchange, the customer may be responsible for the new delivery cost.

5. How to Request a Return

Contact us through the following channels with your order details and reason for return:

📞 Phone: +8801817677036, +8801717677036
📧 Email: simantozonee@gmail.com